June 2007
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Month June 2007

How many phones did Apple sell on night one?

Elmer Bulwer-Lytton doesn’t know, but a simple problem like that isn’t going to stop him from pulling numbers out of…let’s say “thin air”:

Apple and AT&T (T) are not releasing sales figures, but piecing together eye-witness accounts from stores around the country and doing some quick back-of-the-envelope calculations, it’s clear that Apple sold tens of thousands of iPhones — and perhaps as many as 200,000 — the first night, not millions.

There are several reports of AT&T stores selling out their consignment of iPhones — 60 in one Wall Street store, 40 in another, 20 in a smaller store.

[…]If you generously assume that 500 iPhones were sold at each of Apple’s 164 retail outlets (including the tiny mall stores), and that all AT&T stores sold out an average of 50 phones, that’s

                                500 * 164 = 82,000
                                50 * 1,800 = 90,000
                                TOTAL   = 172,000

Not bad for one night’s work. Because that doesn’t include online sales, it’s roughly in line with earlier analysts’ estimates that Apple could sell 400,000 iPhones in the first few days.

Apple has not commented on the estimates. Steve Jobs has said he hopes to capture 1% of the worldwide cellphone market by 2008, which comes out to roughly 10 million iPhones over the next 18 months.

UPDATE: An AAPL watcher whose opinion I trust thinks this estimate for AT&T sales may be 25% to 35% too low. He believes the smaller AT&T stores had 60 to 70 phones and the larger ones 100 or more.

He also points out that many, of not most, customers at Apple stores bought two iPhones. If we assume that half did, the numbers come out somewhat differently:

                                500 * 164 * 1.5 = 123,000
                                50 * 1,800 = 90,000
                                TOTAL   = 213,000

Or, rephrased more tersely: “If we take a few guesses at how many phones a few stores had and extrapolate them nationwide with absolutely no supporting evidence, we can come up with a number that makes it seem like Apple didn’t sell as many phones as some unnamed people projected they would.”

Elmer has no idea how many iPhones each Apple or AT&T store had, nor does he know if each store of the same size got the same size allotment. Small stores in big cities might have gotten more phones than small stores in areas with less population – or vice-versa, as Apple and AT&T may have figured that the fewer stores serving a population, the more phones each would need. AT&T Wireless doesn’t serve 10% of the US, so Apple stores in those areas may not have gotten many phones at all.

MDJ‘s publisher got in line at a “smaller” (strip mall storefront) AT&T store at 5:30 PM local time, and was in the store by 7:00 PM purchasing an 8GB phone. He was #64 in line, and there was absolutely no indication that the 35-40 people behind him in line were being refused tickets or turned away. Like other AT&T stores, purchasers were only allowed one iPhone per trip through the line, but Elmer again has no evidence that “many, if not most” Apple store customers bought two iPhones. It’s all voodoo math.

We’ll know when Apple and AT&T issue press releases saying so. Since Apple has already said it will book iPhone revenue over a 2-year period for each phone sold, the company will only book 1/24 of the revenue for any phones sold yesterday and today during the June 2007 quarter that ends tonight. With just 1/24 of two days’ worth of sales going on Apple’s Q3 books, it would be amazing if the iPhone makes any meaningful impact on the Q3 financial results in a few weeks.

Until the companies tell us, though, it’s all invented statistics. All we really know is that about 2000 retail outlets started selling the iPhone on Friday night at 6:00 PM local time. If you believe rumors that Apple had at least 1,000,000 iPhones ready for retail sale on Friday night, then on average, each outlet would have had around 500 units available – some more, some less. If you really think each outlet only had about 100 phones (averaging across both Apple and AT&T stores), then you think Apple had only 200,000 retail units ready on Friday.

And you’re free to believe that, but you’d then have to ask yourself why Apple kept running expensive iPhone TV ads over the past two weeks if the company knew it couldn’t possibly come close to meeting demand. That would just be wasting money, and Apple’s grown pretty good at not doing that.

Cult-like behavior?

The June 2007 New York magazine piece calling Steve Jobs “iGod,” combined with iPhone hype, brings back charges of a “cult” of Apple and its followers. However, The Weekly Attitudinal, MWJ‘s right-by-definition opinion feature, took on this canard nearly a decade earlier. The Attitudinal examined actual scholarly definitions of “cult-like” behavior, and found that not only is there no “cult of Macintosh,” but also that you could argue equally well that there was a “cult of Wintel.” This is from 1998—no Mac OS X, no iPod, no iPhone, no Intel transition, so some of the references are a bit dated, but it’s a good way to let you see where the Attitudinal has been on this issue all along.

We don’t update the online samples as much as we should, and sometimes it shows. For example, this month, we put MWJ 2003.05.25 into the subscribers-only MDJ and MWJ RSS feeds because that issue includes MacCyclopedia’s primer on the HFS and HFS Plus file systems – a fine companion to the Attitudinal’s exposition and takedown of ZFS as a “default” Mac OS X file system this month. What we forgot was that the issue was already available as a free sample of MWJ, in both PDF and setext formats. So everyone can enjoy it, while we work on the definitive answer on empirical vs. deterministic upgrade information. And stay out of the rain. We swear, every bit of rain that California’s missing, we’ve found.

The AP on Apple’s iPhone “hype machine” (Updated [twice])

Yes, that’s right, AP says that Apple’s “hype machine” is in overdrive for the iPhone:

Even for a company that’s mastered the art of product-launch hoopla, Apple Inc. appears to have pulled out all the stops to propel iPhone hysteria into the stratosphere.

Here is the page with all of Apple’s 2007 press releases. Counting the one about Safari for Windows, Apple has issued six iPhone press releases in all of 2007, as of this date.

In contrast, these are the Associated Press stories from just the past two weeks that contain “iPhone” in either the headline or the first paragraph, not counting the one about the hype, which we’d call #1:

  1. Treo Expected to Face IPhone Pressure (AP)

    BlackBerry and Treo devices will continue to slug it out this week, as their respective companies post their latest quarterly results Thursday, a day before the launch of their much-anticipated competitor known as the iPhone.

  2. Release of iPhone has industry abuzz (AP)

    People watch an Apple iPhone advertisement outside of an Apple store in Palo Alto, Calif., Thursday, June 21, 2007. The hype around Apple Inc.'s upcoming iPhone is abundantly clear. But how the iPhone will leave its historical mark after June 29 is yet to be seen.  (AP Photo/Paul Sakuma)AP – There's hype. There's hysteria. And there's history. The hype around Apple Inc.'s upcoming iPhone is abundantly clear. So is the hysteria. But how the iPhone will leave its historical mark after Friday's launch is to be seen.

  3. Industry awaits 'revolutionary' iPhone

    (AP) Apple CEO Steve Jobs holds up an Apple iPhone at the MacWorld Conference in San Francisco, in this Jan. 9, 2007 file photo. The hype around Apple Inc.'s upcoming iPhone is abundantly clear. But how the iPhone will leave its historical mark after June 29 is yet to be seen. (AP Photo/Paul Sakuma, file)AP – There's hype. There's hysteria. And there's history. The hype around Apple Inc.'s upcoming iPhone is abundantly clear. So is the hysteria. But how the iPhone will leave its historical mark after Friday's launch is to be seen.

    (Also moved as “Consumers, Industry Eagerly Await IPhone”)

  4. Qualcomm CEO Welcomes IPhone (AP)

    Qualcomm Inc. has nothing to do with making Apple Inc.’s iPhone, but the chief executive officer of the world’s No. 2 cell phone chipmaker said Thursday that he has plenty to gain.

  5. AT&T Adds Staff to Prepare for IPhone (AP)

    AT&T Inc., which will be the exclusive carrier of Apple Inc.’s much-hyped new iPhone, has hired 2,000 extra workers to staff its company-owned stores for the launch, a spokesman said Thursday.

  6. Market Spotlight: Gauging IPhone Impact (AP)

    When Apple Inc. releases the iPhone on June 29, the hybrid gadget will undoubtedly change the face of the company which, until recently, was known as Apple Computer Inc.

  7. Verizon: IPhone Doesn’t Change Our Plans (AP)

    The Apple Inc. iPhone won’t change the game plan for Verizon Communications Inc., Chief Executive Ivan Seidenberg said Wednesday.

  8. iPhone to play YouTube clips (AP)

    Apple Computer CEO Steve Jobs holds the new iPhone in San Francisco, California January 9, 2007. Apple's widely anticipated music and video playing iPhone will allow subscribers to wirelessly stream material from Google. (Kimberly White/Reuters)AP – The eagerly awaited iPhone will be able to play Youtube videos when it ships next week, Apple Inc. announced Wednesday.

  9. AT&T Launches Cell-To-Cell Live Video (AP)

    AT&T Inc. on Tuesday launched what it said is the first service letting callers share live video between cell phones. The new AT&T Video Share service won’t apply to the iPhone, which uses an older network.

  10. Apple: iPhone battery life improved (AP)

    In this undated file photo provided by Apple, Apple's new iPhone that was introduced by Apple CEO Steve Jobs during keynote address at MacWorld Conference & Expo is shown in San Francisco, Tuesday, Jan. 9, 2007. Shares of Apple Inc. jumped in trading Monday, June 18, 2007 as hype surrounding the upcoming release of the company's much-anticipated iPhone continued to drive up the stock's price. (AP Photo/Apple, file)AP – Apple Inc. gave rival smart phone makers another reason for heartburn Monday, claiming its upcoming iPhone will have a battery life that exceeds the company's previous estimate and the battery life of competing phones.

  11. Sector Snap: Online Music Stocks Mixed (AP)

    Shares of online music providers were mixed Monday, with Apple Inc. shares gaining ground on more buzz around the iPhone.

  12. Apple Shares Gain on More IPhone Hype (AP)

    Shares of Apple Inc. jumped in trading Monday as hype surrounding the upcoming release of the company’s much-anticipated iPhone continued to drive up the stock’s price.

  13. iPhones only at AT&T, Apple stores (AP)

    AP – Customers clamoring to get their hands on Apple Inc.'s highly anticipated iPhone better make sure they're at the right store.

  14. Out of the Gate: AT&T Rises (AP)

    Shares of AT&T Inc. ticked higher Thursday, after a Bear Stearns analyst raised his price target on the telecommunications company, expecting gains from its exclusive deal to carry Apple Inc.’s iPhone.

  15. Sector Glance: Online Content Mixed (AP)

    Shares of online content providers traded mixed Wednesday, with Apple Inc.’s shares slipping as some investors sold shares in the weeks before the company’s highly anticipated iPhone is released.

  16. Apple Extends Web Browser to Windows (AP)

    Apple Inc. has set the stage for yet another rivalry with Microsoft Corp. by launching a Windows version of its Safari Internet browser and inviting developers to create Web-based programs for its upcoming iPhone.

Keep in mind that AP moved multiple versions of most of these stories. We collected 52 separate copies of these 16 17 (we forgot the “hype” story itself) stories. Just in 14 days. Just from AP – the service that says Apple has gone into overdrive to hype the iPhone by issuing six press releases in six months.

There is something about this phone that makes people absolutely lose their reason.

Update: For those who think it’s unfair to leave out mention that Apple has been running iPhone commercials, that’s a fair point. After all, running commercials for something not yet available is certainly, to use AP’s words, “pulling out all the stops to propel iPhone hysteria into the stratosphere.” It’s never been done before. By the way, have you heard there’s a fourth Die Hard movie coming out this week? Where did you hear that?

Meanwhile, Apple has issued two more iPhone press releases: one about iTunes activation, and one about data plan pricing. AP, in return, has already moved three versions of a story about that over the wires:

  1. Apple, AT&T unveil monthly iPhone plans (AP)

    iPhone Service Plans.  (PRNewsFoto/AT&T and Apple)AP – AT&T Inc. and Apple Inc. on Tuesday said wireless service for the iPhone will range from $59.99 per month to $99.99 per month.

One version in “technology,” one version in “finance,” and one version in “top stories.” How evil Apple must be to somehow make AP do that. That makes 18 stories in 15 days.

Update #2: We’re not going to stay on this forever, but it’s worth noting that just one day after AP complained about iPhone hype, the wire service ran four new iPhone stories – the one mentioned above in the first update, and three more:

  1. IPhone May Not Rock Music Industry (AP)

    Carlos Gomez could be the recording industry’s ideal mobile music customer. His phone is his music player of choice and he spends about $100 a month buying songs for it — often on impulse after hearing a tune on his car radio.

  2. Customers Line Up for IPhone Launch (AP)

    For Jessica Rodriguez, waiting four days for an iPhone is nothing when the prize is “the next big thing.” On Tuesday, Rodriguez became the fourth person to line up outside Apple Inc.’s Fifth Avenue store in New York.

  3. IPhone Plan Pricing Lower Than Expected (AP)

    At $59.99 a month for 450 minutes, the cheapest available plan from AT&T Inc. for the Apple iPhone costs the same as a comparable voice-and-data package from Sprint Nextel Corp.

We’re not even going to count this one, where the AP ran a photo of Steve Jobs and the iPhone in a totally unrelated story about a Paul McCartney concert just because it would get more hits and more attention:

  • Fans camp out for free McCartney show (AP)

    Apple CEO Steve Jobs plays a Beatles Song from a Beatles album playing on iTunes as he introduces the new iPhone at the MacWorld in San Francisco, in this Jan. 9, 2007 file photo. The launch of Apple Inc.'s iPhone has stoked optimism on the part of music company executives that the handset will usher in a new wave of easier to use mobile music devices or even entice more music fans into embracing the vision of the phone as music player - and buy more music. But, analysts say, mobile music sales aren't likely to swell much on the coattails of the iPhone as long as users are limited to loading music via their PCs and are blocked from buying music wirelessly. (AP Photo/Paul Sakuma, file)AP – Equipped with folding chairs and sleeping bags, hundreds of Paul McCartney fans lined the street outside a funky Hollywood record store on Tuesday to secure a seat for a free show there by the ex-Beatle.

Words fail us.

Three quick tips on installing 10.4.10

  1. Back up your system before you upgrade. Not just two or three files here and there, but the whole thing. The traditional “most people don’t need to back up regularly” conventional wisdom is no longer operational in a world of fast Internet connections and security threats (MDJ 2007.01.03). That way, no matter what goes wrong, you can get back to square one within a finite amount of time.

  2. If you went futzing around with files owned by Mac OS X while running 10.4.9, go put them back they way they were before you run an updater. We’re not talking about things like installing Safari 3 Beta, but rather things like opening old updaters and installing one or two files from them here or there to fix real or perceived problems. It’s your system, put whatever files you want wherever (take a sledgehammer to the thing if you want, it’s your money), but don’t expect installers or updaters to work when you’ve created a system configuration that Apple could not have anticipated.

    This generally includes moving files out of the /Applications folder because you’re more anal-retentive organized than Apple is. Sorry about that, but the system puts things where it wants, and it really doesn’t want you to move them. Welcome to the perfection that is Unix and 1970s software design.

  3. Don’t go overboard. Of course you can use Software Update. MacFixIt tends to go off the deep end with these things – just about the only thing missing from its recommendations is preparing a brew of eye of newt and lizard tongue, so you can drink three sips of it from a mug made of ancient Egyptian marble while dancing in a counterclockwise circle at noon repeating “I wish I could rebuild the desktop!” five times before pressing the “Install” button.

    Maybe that’s coming for Leopard, thought.

    MacFixIt has a couple of decent ideas. Don’t launch new applications once you start updating the OS, because that wonderful 1970s Unix design (using only pathnames for shared libraries) means they may crash trying to load the updated versions while already-running programs are still using the older versions. But you don’t need to restart twice, and you don’t need to restart in “Safe” mode unless you know you’ve got some skanky kernel extensions loaded. Feel free if you want, but it’s all superstitious nonsense unless you know why you would need to reboot without optional kernel extensions, which is what “Safe” mode does. MacFixIt doesn’t seem to know why you should do this, either, except that the very scary mysterious installer will eat your children if you don’t!

    (We have a long-running dispute with MacFixIt over the difference between empirical data and supported design, as in “we see that this works but we don’t know why” vs. “it’s documented that it works this way.” See this previous entry for some other examples.)

    If you’re just really determined to clean up first, try using a tool like TinkerTool System or your command-line savvy to empty all of your caches before installing. Quit all applications, delete the contents of both /Library/Caches and ~/Library/Caches, then install and restart.

    Our own production system tends to have cascading crashes after OS updates – all login items crash, the crash reporters for them crash, the system crashes explaining the crashes, and on and on. Emptying the cache folders and restarting fixes it every time. We suspect it’s something to do with the font caches. (We do horrible things to fonts around here. You don’t even want to know.)

We meant to have MDJ and MWJ out last weekend, but there was so much stupidity associated with WWDC 2007 news that we actually broke our keyboards, and are waiting for replacements. One arrived today, D.O.A.; the replacement’s replacement is supposedly on the way, but we don’t know the scheduled arrival date. If it doesn’t work, we may dig out the USB-ADB adapters and some old Apple Extended Keyboards – but we might need bigger desks to hold them.

If you heed only one of these three tips, make it the first one. Back up your system before updating the OS, every time. If you’re lucky, you’ll never have to feel glad you did it.

Shorter Wall Street analyst reaction to WWDC 2007 keynote address

“None of the predictions for WWDC 2007 that we completely pulled out of our asses came true. Obviously, this is entirely Apple’s fault, and the company must be punished.”

Slight downtime today

Just by way of warning: we need to replace a failing hard drive in one of our server machines this afternoon. The actual installation, plus final duplication from the old drive to the new drive, will require taking the server offline for the duration of those steps of the process. During that time, E-mail to our domains may be interrupted, as will some of the smaller weblog hosting we provide for staff and friends. This server (macjournals.com or www.macjournals.com) is unaffected, which is why you’re reading it here.

Nothing to worry about – just an old hard drive that’s an accident waiting to happen, getting replaced with a new part that should make us spend a lot less time baby-sitting it for the life of the server. Thanks!

Update (9:00 PM CDT): Connectivity is back, but mail and weblogs are still offline while the cloning continues. Don’t worry about bounces – your server almost certainly tries to send mail every 30-60 mins for 2-3 days before giving up, and full (faster) service will be back in a few hours. Thanks!

Update #2 (8:00 AM Fri CDT): The server is restored and connectivity is coming back – thanks for your patience!